2024 Resident Satisfaction Surveys - get involved

What is the survey about?

B&D Reside have commissioned Acuity to carry out a survey of their residents. The survey is a general satisfaction survey (perception survey) asking residents what they think about their home and the Housing Services provided by B&D Reside. The survey is similar to other surveys carried out in the past and is based on standardised questions used by other landlords. It incorporates the themes from the Social Housing White Paper and the Tenant Satisfaction Measures (TSMs) which were introduced by the Regulator of Social Housing in April 2023. The survey will be carried out in October to December 2024.

Who are Acuity?

Acuity Research & Practice (Acuity) provide tenant satisfaction surveys and benchmarking services, helping housing providers to improve services and engage with their residents through an understanding of satisfaction, performance and profiling data. They have been providing consultancy services to the social housing sector for over 26 years.

There are a couple of ways you can take part:

Completing the survey online – Acuity will send an email to all residents with an email addresscontaining a link inviting tenants to complete the survey online.

Telephone surveys – In December, Acuity may call around 100 residents who have not yet completed a survey, inviting them to complete the survey with a telephone interviewer. If residents receive a call fromAcuity, the number displayed will be from 0203 769 4202, a local area code.

Find out more about the survey - download the guide here.